A Program of High Tech High GSE
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Resources for continuous Improvement

Three people sit at a table, discussing and arranging colorful sticky notes on paper. A laptop and pens are on the table, suggesting they are exploring continuous improvement resources. Large windows reveal others outside. The mood appears collaborative and focused.

Step 2: Understand Why

Connect with those closest to the problem to understand how your current conditions are producing your current outcomes.

What is already known about the problem? How is the design of our system producing our current outcomes? How do students and other stakeholders experience the issue?

learn more about our approach
Three people sit at a table, discussing and arranging colorful sticky notes on paper. A laptop and pens are on the table, suggesting they are exploring continuous improvement resources. Large windows reveal others outside. The mood appears collaborative and focused.
A young woman in a black jacket sits at a table in a classroom, holding a pen and a stem with leaves, looking up attentively as she explores improvement resources. Other students nearby write and work with plants.
Problem Statement Tips
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Three people sit around a table covered with colorful sticky notes and worksheets, discussing ideas. One woman gestures while speaking, and a laptop, notebooks, and snacks are visible on the table.
Process Mapping
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A man with short curly hair and a beard, wearing a dark suit, white shirt, and green tie, smiles while seated outdoors with greenery and trees blurred in the background.
We, not They
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A large sheet of paper displays colorful sticky notes arranged in clusters, with handwritten ideas about student engagement, self-awareness, and learning challenges. A hand-drawn arrow and small doodles are also visible on the page.
Fishbone Diagram
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Three people stand indoors, viewing and discussing a large handwritten flowchart on a poster board titled “Not all students are increasing their access to increasingly difficult tasks.” Sunlight streams through nearby windows.
Interrelationship Digraph
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Two young boys smile and pose together while holding an open pamphlet about invasive plants. The boy on the left has his arm around the other, and both look excited and engaged.
Looking at Student Work
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Two young girls sit at a brightly lit table, drawing on white paper with pencils. Art supplies and boxes are visible in the background.
Looking at Patterns in Student Work
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Two people stand and smile at each other in a brightly lit room during what appears to be a social or professional gathering. Other attendees are visible in the blurred background.
Appreciative Inquiry Interviews
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A woman in a green sweater, wearing glasses and large earrings, smiles and gestures with a marker while standing at a whiteboard, facing a person in the foreground.
Chain of Why
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A woman and a young boy sit on the floor, looking at papers together. The woman is writing on a clipboard with a red pen, while the boy reads from a notebook. Colorful charts are posted on the wall behind them.
Empathy Interviews
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A woman and a young girl stand together in a classroom, looking at papers and smiling. The girl holds a clipboard and wears glasses, while the woman wears a scarf and jacket. Shelves and posters are visible in the background.
Empathy Interview Norms
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Two young girls sit closely together reading a book. One wears a pink flower headband and a fluffy white top, while the other wears a red shirt. They appear focused and engaged with the book.
Equity Stances
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A group of people sit around a table sharing a meal and talking in a creative, art-filled workspace with colorful decorations and artwork on the walls. Bottled water and plates of food are on the table.
Expert Convening
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A chart with colorful arrows and sticky notes under the handwritten title Not enough students successfully transition to college. The arrows connect the notes, representing various factors and relationships.
Crafting Problem Statements
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